This Privacy Notice explains how we collect, use, share, and protect your personal information when you visit our website, use our services, or interact with us. We are committed to protecting your privacy in accordance with applicable privacy laws.

By using this website or our services, you consent to the collection and use of your information as described in this Privacy Notice.

1. Information We Collect

We may collect different types of information depending on how you interact with our website and services:

• Personal Information, Contact Details: Name, email address, phone number, mailing address
• Professional Information: Job title, company name, business details
• Application Information: Resume, employment history, educational background, references (for job applications)
• Service-Related Information: Appointment details, preferences, care requirements
• Communication Records: Messages, inquiries, feedback, and correspondence with us
• Technical Information
• Device Information: IP address, browser type, operating system, device identifiers
• Website Usage: Pages visited, time spent on pages, links clicked, search terms used
• Location Data: General geographic location based on IP address
• Cookies and Tracking Data: Information collected through cookies, web beacons, and similar tracking technologies
• Information You Provide
• Form submissions (contact forms, consultation requests, and other online forms)
• Newsletter subscriptions and marketing preferences
• User-generated content (comments, reviews, testimonials)
• Uploaded documents and files

2. How We Use Your Information

Legal Basis for Processing

We process your personal information based on:

• Your consent (for marketing, cookies, non-essential processing)
• Contract performance (to provide services you requested)
• Legal obligations (compliance with applicable laws)
• Legitimate interests (business operations, website improvement, fraud prevention)
• Purposes of Processing

We use your information to:

• Respond to inquiries and provide customer support
• Deliver home care services you have requested
• Process applications (job applications, service applications, registrations)
• Schedule and manage appointments or consultations
• Send confirmations and service-related communications
• Improve our website and user experience
• Analyze website usage and performance
• Send marketing communications (with your consent)
• Comply with legal requirements and resolve disputes
• Prevent fraud and ensure website security
• Conduct business operations and maintain records

3. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your website experience and analyze usage patterns.

• Types of Cookies We Use
• Essential Cookies: Required for website functionality
• Performance Cookies: Help us understand how visitors use our website
• Marketing Cookies: Used to deliver relevant advertising and track campaign effectiveness
• Preference Cookies: Remember your choices and settings
• Third-Party Tools

We may use third-party services that collect information through cookies and tracking technologies, including:

• Google Analytics: Website usage analysis and performance tracking
• Marketing Platforms: Email marketing, advertising networks, social media tools
• Website Optimization Tools: Services that help improve website performance and user experience

When you first visit our website, you can choose which cookies to accept. You can change your preferences at any time through your browser settings.

For California residents subject to CPRA, you may exercise your right to opt out of the “sale” or “sharing” of personal information by contacting us directly.

4. Sharing Your Information

We do not sell or rent your personal information. However, we may share your information in the following circumstances:

Service Providers and Partners

We may share information with trusted third parties who help us operate our business:

• Website hosting and technical service providers
• Marketing and advertising service providers
• Customer support and communication tools
• Analytics and performance monitoring services
• Professional service providers (legal, accounting, consulting)
• Legal Requirements

We may disclose information when required by law or to:

• Comply with legal processes, court orders, or government requests
• Protect our rights, property, or safety, or that of others
• Investigate or prevent illegal activities or policy violations
• Respond to emergency situations
• Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

• Security Measures Include
• Secure data transmission (SSL/TLS encryption)
• Access controls and authentication systems
• Regular security assessments and updates
• Staff training on data protection
• Incident response procedures

Important: While we implement strong security measures, no internet transmission is completely secure. Please exercise caution when submitting personal information online.

6. Sensitive Personal Information

In some cases, we may collect sensitive personal information to fulfill specific home care services. This may include health-related data, such as medical conditions, care needs, or other relevant health information, when necessary to provide specific services.

Sensitive personal information is collected only when:

• Necessary for the specific care service you requested
• With your explicit consent
• In accordance with applicable data privacy laws

Sensitive data is subject to enhanced security and confidentiality safeguards, including additional access controls, strictly limited access to authorized staff only, and processing in accordance with applicable privacy laws and regulations.

7. Data Retention

We retain personal information only as long as necessary for the purposes described in this Privacy Notice or as required by applicable law. Generally:

• Contact inquiries and communications: Retained as long as necessary to respond and provide ongoing support
• Service-related information: Retained for the duration of our business relationship and as required by applicable laws
• Marketing communications: Retained until you opt out or withdraw consent
• Website usage and analytics data: Retained according to our analytics service providers’ policies
• Legal and regulatory compliance: Retained as required by applicable laws and regulations

When information is no longer needed, we securely delete, anonymize, or destroy it according to our data retention procedures.

8. Your Rights

Depending on your location and applicable law, you may have the following rights regarding your personal information:

• Access, Correction, and Deletion: Request a copy of your personal information, correct inaccurate information, or request deletion (subject to legal exceptions)
• Restriction: Request that we limit how we use your information
• Portability: Request your information in a portable format
• Objection: Object to certain uses of your information
• Withdraw Consent: Withdraw previously given consent at any time

You can opt out of marketing communications at any time by clicking the unsubscribe link in marketing emails or by contacting us directly.

To exercise these rights, please contact us using the information provided at the bottom of this page. We will respond to your request within the timeframe required by applicable law.

9. California Privacy Rights (CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Rights Act (CPRA), including the right to:

• Know: Request information about the categories and specific pieces of personal information we have collected about you
• Delete: Request deletion of your personal information, subject to legal exceptions
• Correct: Request correction of inaccurate personal information
• Opt-Out: Opt out of the “sale” or “sharing” of your personal information for cross-context behavioral advertising

We do not sell or rent your personal information in exchange for money. However, we may share identifiers (such as IP addresses or cookies) with analytics and advertising partners, which may be considered “sharing” under CPRA. To exercise your CPRA rights, please contact us directly. We will not discriminate against you for exercising your privacy rights.

10. Children’s Privacy

Our website and services are not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13 without parental consent. If we become aware that we have collected personal information from a child without required consent, we will take appropriate steps to delete the information promptly.

11. Data Breach Notification

In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will:

• Notify affected individuals within the timeframe required by applicable law
• Report to regulatory authorities as required
• Take immediate action to contain the breach and prevent further unauthorized access
• Provide information about what happened, what information was involved, and what steps we are taking

12. Changes to This Privacy Notice

We may update this Privacy Notice from time to time to reflect changes in our data processing practices, new legal requirements, technology updates, or business operational changes. When we make updates, we will post the revised Privacy Notice on this page and update the “Last Updated” date at the top of the document.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Notice or how your personal information is handled, please contact us:

Shepherd’s Touch Home Care, LLC
2955 Laurel Mill Way
Houston, Texas 77080

Phone: (346) 771-7117
Website: shepherdstouchhomecare.com

You may also reach us through our Contact Us page. Office hours are Monday – Friday, 8:00 AM – 6:00 PM CT.